Shipping policy

At Masterpiece Opals, we are committed to delivering high-quality opals safely and efficiently to customers worldwide. Below, you’ll find details on our shipping process, costs, and policies to ensure a smooth purchasing experience.

Processing & Shipping Times

• Orders are typically processed within 1-3 business days after payment confirmation.

• We ship worldwide, with delivery times varying based on location and selected shipping method.

• Domestic (Germany) shipping: 2-5 business days.

• International shipping: 5-15 business days, depending on the destination and customs processing.

Shipping Costs

• Shipping costs are calculated at checkout based on the destination and package weight.

• Free shipping may be available for select orders, promotions, or bulk purchases.

Tracking & Delivery

• A tracking number will be provided via email once your order has been shipped.

• Please ensure your shipping address is correct, as we are not responsible for delays or losses due to incorrect information.

Customs, Duties & Taxes

• International orders may be subject to customs fees, import duties, or taxes imposed by the destination country.

• The buyer is responsible for any applicable charges. We recommend checking with local customs authorities for details.

Damaged or Lost Shipments

• If your order arrives damaged, please contact us at Masterpiece.opals@web.de within 48 hours of delivery with photos of the item and packaging.

• Lost or missing packages must be reported to the shipping carrier. We will assist where possible but are not liable for carrier-related issues.

Returns & Exchanges

• Due to the nature of our products, returns and exchanges are not accepted, except in cases of incorrect or defective items.

• If you receive the wrong item, please contact us within 7 days of delivery.

For any shipping-related inquiries, feel free to reach out at Masterpiece.opals@web.de.